100-day satisfaction guarantee*Frequently asked questions
A little help with finding product information, ordering and exploring Intoleran in Australia and New Zealand.
Products and information
Where should I start with the product range?
Our Find My Product guide groups the range by food component and product type. Each product page has its own ingredients, pack options and directions. For help understanding symptoms or choosing an approach, speak with your doctor or dietitian.
Where can I find ingredients and directions?
Check the individual product page and the current Australian pack. Formulations and directions can differ between products and formats. If anything is unclear, contact us with the full product name and pack size.
Where can I compare the lactose products?
Browse the lactose product range and our lactase guide for information about the different formats. Follow the directions for the particular product you choose.
Do you have brochures and more detailed reading?
Visit Educational Materials for guides and downloadable resources, or explore the public Knowledge Bank. Resources intended for registered health professionals are labelled separately.
Ordering and support
Where can I check delivery options?
See our shipping policy for delivery information. Available delivery methods and charges are shown at checkout after you enter your address.
How do I change the quantity in my basket?
Open your basket and change the quantity beside the product. Check the updated subtotal before continuing to checkout. If an update button is shown, you can also use it to apply your changes.
Where can I find the returns and guarantee details?
Read our returns policy and 100-day satisfaction guarantee for the current terms and how to contact us about an order.
Can health professionals request sample packs?
Health professionals can register with Intoleran. Access to sample pack requests is for verified professional accounts and requires sign-in.
Still have a question?
Tell us which product or order you need help with, and our team can point you to the relevant information.
Contact Intoleran →