faq
Thanks for checking out our FAQ, you are welcome to contact us anytime but you may find your answer here, We try to make this to the point and relevant, and largely based on actual questions we receive. If you have some handy hints you think fellow intoleran users will benefit from, feel free to reach out.
Once again, feel free to contact us by webchat, and should you not receive a response prior to leaving our online store, we will contact you with a response by email.
As always, we recommend consultation with a doctor or dietitian to diagnose the cause of any symptoms you believe may be from an intolerance.
If you are looking for a general overview of what we have to offer click below to review our brochures
COMMON QUESTIONS
Why are some products only in Forte strength?
Initially there was only one strength ('Quatrase' and 'Fibractase') and then later a stronger Forte strength for both of these products. However, as the Forte is the preferred option for most customers and is the more cost effective option, the standard strength was phased out in late 2021. Therefore, you will find just the Forte for the Quatrase and Fibractase.
Fructase (formerly Lutomerase) is simply called Fructase as there has only ever been one strength, but it is at the same level as a 'Forte'.
Similarly, the 3,000 and 10,000 Lactose options were also phased out, and our range is Liquid, Mini Tablet and Forte Tablet, as well as an innovative Once-A-Day probiotic, which covers the range of needs. 3,000 was Intoleran's (then Disolut) first product back in 2008, but has since been superseded, despite it being a sentimental favourite!
The dosage directions says 1 to 3 capsules...what should I start with? Do I really need 3 capsules...that's a bit much!?
Many of our enzyme based products taken at the time of meal/drink have a range of 1 to 3 capsules. Starting on the high dose when you first try a product, seeing your response, then tapering (or reducing) down to a smaller dose the next time, you can do this until you can see the minimum dose your body needs to avoid triggering symptoms of your food intolerance.
In most cases, 1 capsule is enough for a standard serving and maybe 2 if you feel you are having a larger amount of triggers. Everyone's intolerance is a little different, so it really depends on your response. Starting with at least 2 capsules will allow you to more definitively tell if the product helps you or not, rather than being unsure if perhaps it wasn't a high enough dose, then trying only one capsule a second time.
3 capsules is very unlikely to be needed, but 1-3 is the range we can recommend and may be helpful to know for those with a more severe intolerance.
Lots of options for Lactose? What do I try first?
Our Lactose range has been refined down, but does have a few more options compared to our other food intolerance ranges. Here is a helpful summary below but more detail of course can be found on the product page for each
Disolact Forte 20,000 FCC
- this is our strongest, it comes as a tablet so you can have the flexibility of breaking it in half, or having the full tablet if you are highly intolerant or having larger amounts of lactose in you meal/drink. This is the heavy duty option, and strongest Lactase supplement in Australia.
Disolact Liquid
- this can be added to a non-acidic lactose containing product such as liquids (milk) or creams, either at the time of eating/drinking or prior to (doses for those two situations differ).
Disolact Once-A-Day
- this is actually a unique option, this is not an enzyme, rather, it is a probiotic taken once a day that encourages our body to produce the enzyme required to digest dairy. This may be a favourable option for those wanting full day coverage or don't want to have to take a tablet/capsule before each time they have dairy.
Does Monash FODMAP Certification mean they are directly recommending I take this product since I have this intolerance?
No, Monash FODMAP Certification is not Monash recommending directly you take this product if you have the stated intolerance. Rather, Monash Certification means:
- our products and their ingredients are tested to not contain any FODMAP triggers
- they are tested to ensure that the ingredients we state and in the amounts we state are verified by the laboratory analysis
- while they do not directly recommend therapeutic goods, they do assess our ingredients, dosages and indications for use, plus our clinical data and supporting studies which we list on our home page and can be found here. There is comfort in knowing that Monash would not certify a product unless it has sound indications.
Additionally, Monash FODMAP has posted a blog on digestive enzymes specifically mentioning our brand, and we link to that on our homepage and you can find it here. We have always supported that same stance Monash has, that supplementation is something best recommended by your dietitian or doctor. We encourage all those interested in our products to make sure you have consulted with a dietitian or doctor to ensure you are accurately diagnosed, and we see Disolut products as part of the toolbox along with diet and lifestyle changes - not a replacement for those actions.
Is it correct you advertise with their logo even though you say it isn't a recommendation to have them?
We have been asked this once by a customer once, so felt important to address. Much like the above, to gain this certification, our products have to be laboratory tested for accuracy in the ingredients and quantities stated, and ensuring no ingredients are FODMAP triggers. It may be surprising to know, but some supplements for the gut can treat one issue, but can have triggers for other issues, which is a problem for persons with multiple intolerances.
Secondly, while not a direct recommendation, as mentioned above, Monash do consider the reasoning and clinical justification behind what we state our products can be used for, and the results a customer can expect.
Our clinical studies and evidence used in arriving at the formulations used and our active ingredients were reviewed by Monash at the start of our submission for certification of the selected products. It is honest to say while yes, Monash do not take a stance on recommending use of supplements, this is their general stance on supplementation as they leave this to a dietitan (or doctor) to guide patients on a case by case patients, they would not certifiy a product that does not meet sound clinical reasoning.
As mentioned previously, we support Monash's view on supplementation in their blog, which they mention us directly, which can be found here.