100-day satisfaction guarantee

If an eligible product purchased from this store has not met your expectations, contact our Australian team within 100 days of receiving it so we can review your request.

What to include

Have your order number, delivery date and product name ready. Tell us how you used the product, including the amount, timing and meals involved. You can send these details through the form below.

Eligibility

The offer applies when the product has been used according to its directions. It is limited to one request per address for each product. Repeat purchases of the same product, multiple units of the same product in one order, testpacks and bulk packs of 92, 108 or 150 capsules are excluded.

Product-specific timing

The existing offer requires at least 30 days before a claim for Once a Day, DAO Plus, DAO Mini or Cozidase. This is an offer condition, not a statement that these products all have the same action or onset.

Returns and consumer rights

This voluntary offer is additional to rights that apply under Australian or New Zealand consumer law. It does not exclude those rights. See our refund policy or contact us if you are unsure whether an order qualifies.